BIG NEWS – Graphite just launched Diamond Guarantee, up to $250K protection on select vendor payments
In today’s interconnected economy, your supplier management platform shouldn't sleep. Graphite Connect provides a world-class support ecosystem designed to ensure that both your internal procurement teams and your global supplier base have the resources they need to move at the speed of business.
While competitors often rely on rigid, automated ticketing for global users, Graphite Connect blends AI-driven self-service with localized human expertise. Our support infrastructure is built to handle the complexities of global trade, from regulatory tax requirements in EMEA to banking validations in APAC.
Support Hours
24/7 Multi-regional Support (Global Business Hours)
Core Languages
English, Spanish, Chinese, Japanese, and Portuguese
System Locales
Support for 19+ languages including French, German, Korean, and Hindi
Global Reach
Dedicated regional lines for US, UK, France, Germany, Mexico, Brazil, Australia, and India
We provide multiple touchpoints to ensure issues are resolved within our industry-leading SLA targets.
Regional Phone Support: Direct access to support specialists via localized numbers in 10+ countries, ensuring you never have to navigate international dialing codes for help.
In-App Help Center: A robust, searchable knowledge base featuring step-by-step guides for both buyers and suppliers to accelerate onboarding.
Proactive Issue Resolution: Our "Critical Severity" response protocols ensure that platform-wide issues are acknowledged and escalated to executive teams immediately.
Supplier Success is Your Success. Unlike legacy SIM portals that create friction for vendors, Graphite Connect provides live support to help your suppliers complete their profiles, verify their identities, and stay compliant—reducing your team’s manual follow-up by up to 98%.
Beyond basic troubleshooting, Graphite offers deep technical partnership modeled after the highest tier of Enterprise Success Plans.
01
Implementation & Integration Support
Earn internal recognition by identifying non-compliant vendors or contract renegotiation opportunities and driving better business results.
02
Manage non-responsive suppliers
Send mass reminders to suppliers and vendors who have gone cold or gotten stuck in your pipeline.
03
Drive internal approvals
Identify approval bottlenecks easily & unblock them with task assignments and reminders.
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All rights reserved, U.S. Patent 11562442