Certainty Under Pressure: DigiCert’s Procurement Process Transformation With Graphite

DigiCert is a global authority in digital trust, protecting businesses with world-class PKI and identity platforms. When Silicon Valley Bank collapsed in 2023, a perfect opportunity was created for fraudsters looking to syphon funds from established vendors who needed to change bank accounts with their existing customers. 

The stakes were massive: without robust controls in place to ensure the bank update requests were legitimate and originating from a trusted source , DigiCert could have lost millions in fraudulent payments, just like others did during the collapse of Silicon Valley Bank.

For Digicert’s Head of Procurement Steve Kolb, because they had Graphite Connect, they slept well knowing any attempted fraud would hit a wall of automated verification and validation.

Meet Digicert

Digital Security

Based in Utah

ERP NetSuite

Customers: Global 2000, critical infrastructure

Graphite customer since 2022

The Problem

Before implementing Graphite, DigiCert’s procurement was:

• Decentralized: Teams operated independently, no single source of truth
  
• Manual and risky: Critical vendor data was changed without validation
  
• Without control: Bank details could be updated without oversight

This environment led to a potential multi-million-dollar loss from a phishing attacks, when a supplier impersonation scheme could have resulted in funds being sent to a fraudster’s bank account. Graphite prevented this.

The Solution

After the fraud, DigiCert’s leadership demanded robust controls:

Centralized, validated vendor records, one version of the truth

Mandatory validation for all supplier bank details

Locked-down permissions, no way to bypass the process

Easy Team Adoption

Graphite’s usability meant rapid onboarding, minimal training, and enthusiastic adoption across teams.

Graphite’s design enabled rapid onboarding, minimal training, and full adoption across teams.

2 hours the time it takes for team members to learn the system

81% reduction in onboarding time

18 pages of onboarding documentation replaced with digital flows

Stronger Supplier Relationships

With reliable supplier data and clear processes, DigiCert achieved:

• 100% confidence in urgent vendor bank changes (as during the Silicon Valley Bank crisis)
  
• Improved supplier trust through predictable, secure interactions
  
• Full auditability, diversity, and risk reporting

Today, DigiCert’s leadership values the financial control and risk management above all else, knowing that a single source of truth has eliminated their most painful risk.